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Privacy Policy

HIKS Privacy Policy

Date: 01/06/2019

 

We take the security and privacy of your personal data extremely seriously, and our Privacy Policy contains details of how we handle that information, when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

Our Contact Details

HIKS PRODUCTS LTD

Address: Unit 2 Monometer Business Park, Tollesbury CM9 8SE

Email: Privacy Compliance Officer at:  shop@hiks.co.uk

Telephone: 02035 070015

Registration Number: 09017290

 

What type of information we have…

When you purchase something from our store, as part of the buying and selling process, the personal information we might collect include your name, address and email address and telephone number.

When you browse our store, we also automatically receive your computer’s IP address in order to provide us with information regarding what pages you accessed and when.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. (Please see the Shopify section below)

Do you share personal data with any third parties?

Yes, as we have to do this in order to process your order. For example, we have to share your name and address with the payment processor Shopify Inc (see the section relating to Shopify for further information) in order to accept and verify your payment. We have to share your contact details with the delivery company (e.g. Royal Mail, DPD or DHL) in order for them to be able to deliver your order.

Do you sell personal data to any third parties?

Absolutely not! We will never give out your email address to any third party as we think unsolicited emails are the worst kind of intrusion.

Do you send marketing emails?

Yes – but only if you’ve given us your explicit consent. You will NOT be automatically added to our marketing list if you place an order, as we’ve always found that sort of practice to be a bit presumptuous. You will only be added to our marketing list if you tick the box to opt in, and you can opt-out at any point by clicking the unsubscribe link that we include on all our marketing emails.

 

How we get the information and why we have it

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies. Please see our Cookie Policy below for further information.

Quite simply, if we didn’t, we wouldn’t be able to process your order. We need your name and address so we know where to send your order. We need your email address and/or telephone number in order to contact you with your order confirmation, shipping confirmation, and to get in touch if there are any problems with your order.  Payment details so that you can pay for the goods you have ordered.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent.

You can remove your consent at any time. You can do this by contacting our Privacy Compliance Officer at:  shop@hiks.co.uk  or write to HIKS Ltd, Unit 7 B Monometer Business Park, Tollesbury CM9 8SE

  • We have a legal obligation.
  • We have a contractual obligation.
  • We have a legitimate interest.

 

How is your information used?

We may use your information to:

  • Process orders that you have submitted
    • To carry out our obligations arising from any contracts entered into by you and us
    • Dealing with entries into a competition
    • Seek your views or comments on the services and products we provide
    • Notify you of changes to our services
    • Send you communications which you have requested and that may be of interest to you.

These may include information about offers, events, new additions to our range, activities and promotions.

We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

 

Who do we share your personal data with?

Third Party Service Providers & Suppliers working on our behalf: We may pass your information to our trusted third party service providers, suppliers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, to send you emails or catalogues, to deliver the products you have ordered from us, fraud management and so on.

 

However, when we use third party service providers & suppliers;

  • We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.
  • We will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

To help improve your experience of our website, we currently use the following companies who will process your personal data as part of their contracts with us:

  • LinkSoft,
  • Shopify,
  • Amazon,
  • Ebay,
  • Paypal,
  • Facebook
  • Marketing Company 

Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more information please visit their website: https://www.shopify.com/legal/privacy

Payment:
We collect our merchants’ customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address, information about orders you initiate, information about the Shopify-supported merchant stores that you visit, and information about the device and browser you use.

  • We use this information to provide our merchants with the Services, including supporting and processing orders, risk and fraud screening, authentication, and payments. We also use this information to improve our Services.
  • If you opt into Shopify Pay, we store and use this information to pre-fill your checkout information. We additionally use this information to help customize and improve your experience when you visit a merchant store by presenting to you goods and service that are more likely to be of interest to you.
  • We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information (for example, IP addresses or payment information) to automatically block certain potentially fraudulent transactions for a short period of time.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

Your marketing choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and events, then you can select your choices by leaving blank the relevant boxes situated on the forms on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by logging into the My Account area on the website or contacting us by email: ??????????

 

 

 

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Please contact us at shop@hiks.co.uk, telephone: 02035 070015 or write to us at Unit 7 B Monometer Business Park, Tollesbury CM9 8SE if you wish to make a request.

 

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

 

Cookie Policy
As with all e-commerce websites, we use cookies to store the contents of your shopping basket as you browse. There is no reliable method to do this any other way, and while it is technically possible to browse this (and other) websites with cookies disabled, you will unfortunately not be able to make a purchase. We also use cookies to collect anonymous statistics on the types of software and connections that our customers use to browse our site so that we can continue to improve your customer experience and support the latest technologies as they emerge. This information is used internally by us and is not shared with outside agencies. We also set third party cookies on some pages which are used to personalise your user experience. 

By using this website you consent to our using cookies in the ways outlined above. For more information on cookies please visit the ICO page on cookie law. (Link https://ico.org.uk/for-the-public/online/cookies/)

 

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.